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KCRA  A-List Voting!

Congratulations !!!!!

KCRA  A-List Voting!

You have just found

“Sacramento’s Best Auto Repair Shop”

As Voted 3 years running on

KCRA A-List

Winner

and it’s our job to prove it to you,

every time you come in!!!

Hi, our names are Craig and Amy Heiser and we started our business with the idea that we wanted the friendliest business in Sacramento.  The friendliest auto repair business in Sacramento would be good, but the friendliest business, period, would be GREAT!! We have worked hard over the last 13 years to make this goal a reality. We would like to share this experience with you.
We are so very lucky to have so many clients that wanted to tell us that we were doing the job right, that our clients have voted us “Best Auto Repair In Sacramento” for 2008, 2009 and 2010 on the Channel 3 KCRA A-list. We also were picked “Best Auto Repair” by ‘Sacramento Magazine’ and Top 3 Auto Repair Shops in Sacramento by ‘Sacramento News and Review’ in 1999. Thank you again if you voted for us!!

So you have been looking for someone that you can just give your keys to and your auto will be repaired properly, you won’t pay for things that you don’t need, and that you are treated fairly and with respect. Well, we have not only put together a staff that can repair your auto correctly but they are a team of happy people who love to help people. Not only do we have 5 ASE Master Automotive Technicians but they all like to smile and love what they do. It is just important to surround ourselves with happy, caring people , as it is that they can repair your vehicle. We realize that it is much more fun to go to a business where people are having fun. It simply means better quality work and happier clients.

Our goal each time you come to see us is to reach for excellence and give you the best auto repair experience that you can imagine. With that in mind, we have put together a short list of some of the reasons that our clients have told us that they have been returning to us for years and why they have that comfortable feeling when referring family and friends to University Automotive. Not necessarily in any order…..

1. They know that we have competent technicians working on their  vehicle. We have 5 ASE Master Certified Auto Technicians, 2 of which that are also Master Certified Hybrid Technicians. These guys love what they do and are constantly taking classes to keep up on what’s new.

2. We have a 3 year and 36k mile warranty on most repairs. Yes that is parts and labor. We install the best parts and we expect them to last. If we are not always spending time replacing bad parts, we can afford to keep costs down.

3. We will drop you off and pick you up when your auto is finished being repaired. That’s right, we won’t leave you stranded at work or home, with a perfectly good auto sitting waiting for you. We believe that you are only going to be happy with our work after you can drive your vehicle.

4. Brian-  Our clients love talking to him. Brian is great at getting any information to the technicians and he is great at breaking down that technician mumbo jumbo and explaining it to the rest of us in English. Just let him know how technical you want to be and he loves breaking it down for you.

5. We will hand wash and vacuum your vehicle every time you bring it in for service. That’s right, we will work our magic and your vehicle will not only run better but will feel better when it is clean. Some have said that it is the only thing that they can tell has been done after a maintenance service. It should be the only thing you can tell after a normal lube oil and filter change, right? It’s a great feeling.

6 . Dino- He  is the one of the Service Advisers who will answer the phone when you call for an appointment to have your auto serviced. It’s nice to have had multiple clients tell me how friendly he is and how he fits right in with the rest of our staff.

7. Sammy- Sam came to the interview many years ago and I could tell right away that he was something special. He just did not tell me he had tools, he showed me pictures of his garage. It was extremely clean and organized. Sam is not only a Great ASE Master Technician, he is the most passionate Auto Technician I have ever met. He also holds his Advanced Diagnostic and Master Hybrid Technician Certificate.

8. Then there are T.R.,Dan and Matt. They have all joined us in the last year. They have impressed us and fit right in with our goal of having great, happy and caring technicians.

9 Last but not least , Mike and Norm. Mike and Norm are the ones who are responsible for washing and vacuuming your vehicle. They are also the ones who will give you a ride home and come back and pick you up after your vehicle is all ready to go home. Mike also gives up one weekend a month and 2 weeks a year to the National Guard. We would like to thank him for his service!

Although, when you get to know all these really great people it will be enough reason to bring your vehicle to us, we wanted to give you a few more reasons. To start here are a few links to web sites where our clients have been talking about us….

KCRA A list 2008, 2009 and 2010Winner!

A little about our 10 step process to make sure that we are the correct place for your auto repair problems:

1. We will start by listening to you so we make sure to understand exactly the problem that you want repaired. We may ask questions that do not make a lot of since at the time, but please bare with us. At the same time, anything that you can tell us that might seem to having nothing to do with the symptom you are experiencing, might just lead us in the right direction. Please feel free to try to duplicate any funny noises that you have heard, don’t be embarrassed, believe me we have heard them all (some are pretty funny)!

2 . We will sometimes ask if we can go for a ride with you to make sure we hear the same noise or feel the same problem so we can make sure we are repairing the correct problem.

3. We will take you home or to work so you can go about your normal day. No need for you to hang around the shop when you can be in the comfort of your own home. If needed, we can arrange for a rental car while your vehicle is being serviced.

4. We will then take all of this information about your auto and give it to the best qualified technician to handle this kind of repair.

5. Then we start our exclusive diagnosis and inspection. We will look over the vehicle from top to bottom to make sure we find the root cause of the problem. As we go over the inspection, we will also let you know of any other repairs that might keep from causing this kind of headache again.

6. After doing a full diagnosis we will put an estimate together, distinguishing the root cause of the problem from systems and other recommendation that could cause future problems.

7. At this time we well get a hold of you however you would like, cell phone, work phone, home phone, email, etc. No repairs will start until you fully understand what the recommendations are, you are comfortable with the repair process and the costs involved. At this time we will also know the estimated time we can have your auto back to you. Only at this time will the repairs begin. If possible we will have preordered the parts so the vehicle can be repaired quicker.

8. Only after your approval, will the expert technician be handed an updated work order and go to work repairing your auto.

9. Once the repairs are complete, we will test drive the vehicle to make sure your vehicle has been repaired properly and rescan the computer, if necessary, to make sure all is done to assure you are happy with the repair.

10. At this time we will give the vehicle to the washing staff so they can do their magic. They will hand wash the exterior of the vehicle and vacuum the inside.

11. Finally, we will call you to let you know you vehicle is ready for pick up. If you need a ride, it’s part of our service, just let us know, and we will come pick you up.

Oops, I guess that’s 11 Steps. Oh well, more for your money!